Question Six Managers have an important role to play as they are Essay

Question Six

Managers have an important role to play as they are the first point of contact to employees, they also have a difficult job as they need to balance work targets with the welfare of the team but conflict may arise from their team’s demands placed on them. For managers to manage conflict successfully they need some specific skills (Farham, 2000). Managers need to actively listen to their direct reports, although listening forms part of their day to day responsibilities but often they do not listen carefully and sometimes conflicts arise due to misunderstanding of what was said.

Managers need to learn negotiation skills, this is the skill of listening to both sides and assisting them come to a happy conclusion where both sides feel like a win-win situation. An important characteristic for managers to have is empathy, it is important to try and understand both sides of the argument even if they personally do not agree with either side (Taylor and Woodhams, 2016).

Don't use plagiarized sources. Get Your Custom Essay on
Question Six Managers have an important role to play as they are Essay
From as low as $9/Page
Order Essay

Although a manager may make every effort to resolve the issue internally but this is not always successful, so they may seek alternative dispute resolution. There are many organisations that provide this service, ACAS being one of them, and much of the services they offer for free (ACAS, 2019). There are three different types of alternative dispute resolution, they are mediation, arbitration and conciliation. Mediation is where an external mediator liaises with both sides involved in the dispute, this may be on a separate basis but where possible it would be together. The mediator aims to understand the perspective of both sides, however, they do not make a judgement and does not determine the outcome but rather through asking questions and getting those involved to verbalise their thoughts, they aim to get the two to find their own solutions (Taylor and Woodhams, 2016). An agreement reached through mediation is not binding but when parties enter into the process it is usually accepted that the agreement will be actioned. Arbitration is when an external arbitrator listens to all arguments and makes a decision, this approach takes decision-making away from the two parties. The parties still have the opportunity to voice their views on what they think the outcome should be during discussions with arbitrator but ultimately it is the arbitrator that makes the decision (Gennard and Judge, 2002). Again, decisions made through arbitration are not legally binding but when parties enter into process of arbitration they both commit to whatever the outcome would be, if not then arbitration would be a waste of everyone’s time. Conciliation is a method that is between mediation and arbitration. The conciliator meets with both parties and listens to their arguments, they will then meet with the two parties together at some stage during the discussions to encourage and guide them towards an acceptable solution (ACAS, 2019). ACAS operates the Early Conciliation Scheme (ECS), with a few exceptions, all employees that want to bring a claim to the employment tribunals need to first go through the process of ECS. The Central Arbitration Committee (CAC) also provides this service but they mainly focus on resolving collective disputes rather than individuals. The employment tribunal also offers some alternatives to dispute resolution, such as judicial mediation. This is the situation where during a tribunal case the judge feels it could be resolved through mediation and the judge facilitates the mediation and try to come to a settlement agreement. The judge does not give an opinion but simply guides the parties to resolve the issue. However, if the case is not successful the case is heard in the employment tribunals in the usual way but it will be in front of another judge (Gov.uk, 2014).

The Homework Writings
Order NOW For A 10% Discount!
Pages (550 words)
Approximate price: -

Our Advantages

Plagiarism Free Papers

All our papers are original and written from scratch. We will email you a plagiarism report alongside your completed paper once done.

Free Revisions

All papers are submitted ahead of time. We do this to allow you time to point out any area you would need revision on, and help you for free.

Title-page

A title page preceeds all your paper content. Here, you put all your personal information and this we give out for free.

Bibliography

Without a reference/bibliography page, any academic paper is incomplete and doesnt qualify for grading. We also offer this for free.

Originality & Security

At thehomeworkwritings.com, we take confidentiality seriously and all your personal information is stored safely and do not share it with third parties for any reasons whatsoever. Our work is original and we send plagiarism reports alongside every paper.

24/7 Customer Support

Our agents are online 24/7. Feel free to contact us through email or talk to our live agents.

Try it now!

Calculate the price of your order

We'll send you the first draft for approval by at
Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

We work around the clock to see best customer experience.

Pricing

Flexible Pricing

Our prices are pocket friendly and you can do partial payments. When that is not enough, we have a free enquiry service.

Communication

Admission help & Client-Writer Contact

When you need to elaborate something further to your writer, we provide that button.

Deadlines

Paper Submission

We take deadlines seriously and our papers are submitted ahead of time. We are happy to assist you in case of any adjustments needed.

Reviews

Customer Feedback

Your feedback, good or bad is of great concern to us and we take it very seriously. We are, therefore, constantly adjusting our policies to ensure best customer/writer experience.