Performance Management Exercise

In this exercise we will work through an initial example of creating SIPOC and process charts.
We will return often to these skill as we map out performance regimes.
We will start by examining the operations of a typical fast-food restaurant (McDonalds, Chipotle, KFC, etc.). While this restaurant example is not strongly related to public management, it is a process for which I am confident that most of you have some experience. Think through how the restaurant prepares its food. Map out a high level SIPOC chart of the process. You can follow the example that is found HERE
Process Map
Draw a process map for the process of getting a job after your studies at Graduate School of Public Policy. If you plan on continuing at the same position, chart out the search for a new position. Brainstorm all of the activities involved. The process chart should include start and stop points, steps, decision points, document creation steps. It may also include steps for storing data, inputting information and delays. You can find all of the relevant process mapping symbols HERE For more information on Performance Management Exercise check out :

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