Identify and Manage Conflict in Teams
In this scenario, you manage a work team of 10 people in a global information technology consulting firm. The team is very diverse with people who reflect different gender identities, ethnicities, and age cohorts. By completing this assignment, you will gain an understanding of each individual in the case and recommend strategies for helping the members come to know each other, and then learn about each other and how their differences inform their work. The goal of a manager and leader is to find ways by which conflict, steeped into these areas of diversity, can be reduced in order for the team to function more effectively.
• Da’Jour is 24 years old and is relatively new to your company and the team. Team members consider him to be an asset to both. Da’Jour is very talented, works hard, and shows great potential. Managers believe he will have great opportunities and doesn’t want to lose him. He completes his work on time and at a high level of quality. He also contributes to team goals. He is somewhat of a free spirit because he performs some of his work from off-site; therefore, he arrives at the office late and often leaves early. This behavior has caused complaint among other team members who see Da’Jour’s behavior as a lack of commitment to the company and disregard for the understood working hours.
• Gabriela, who is 30, has worked in the company for 7 years. She prefers to complete projects on her own even when the assignment calls for her to work with others. Her work meets team deadlines and is completed as expected. She seldom participates in discussions in team meetings, but does not claim credit for completing the assignment alone.
• Arthur, a veteran employee with 25 years on the job, makes no secret of his opinion that Da’Jour is a slacker and Gabriela is not a “team player,” and Da’Jour and Gabriela think that Arthur micromanages. They often refuse to work on team projects that Arthur is a part of, or with each other. What strategies might you use to help these three workers understand each other and to work together as a team?
In a journal paper, outline the strategies you will impose to bring your team members together as a cohesive and productive team.
Length: 2-3 pages, not including title and reference pages
References: Include at least two scholarly resources.
Your journal paper should demonstrate thoughtful consideration of the ideas and concepts presented in the course by providing new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. For more information on Identify and Manage Conflict in Teams check out : https://edition.cnn.com/2019/10/29/success/managers-conflict/index.html
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