Discussion: Conflict Management Self-Assessment
The reading by Shearouse (2011) discusses five conflict management styles. Many companies sell conflict style questionnaires for use in organizations. For the first week of this module, try your hand at a free questionnaire. Here is one that allows you to identify your own conflict management style based on five styles similar to those discussed in Shearouse (2011):
Report your rating as well as your general impressions about the usefulness of this questionnaire. Were you surprised by the results? Do you think the results are accurate? Would the questionnaire be useful for your organization?
For Week 2 of this module, try your hand at using some of the conflict management or negotiation tactics discussed in this module. This could be with a coworker or family member. If everything is peaceful these days at home or at work, you can also try negotiating for a better deal, such as calling up your credit card company to try to get a lower interest rate or calling up your cell phone carrier to get a lower monthly rate. Share the results with your classmates, and don’t cause too much trouble.
Each original discussion thread should contain a minimum of three paragraphs of substantial information and at least 1 citation and reference from the required or optional readings list. The citation and source must be cited and referenced according to APA.
Additionally, this assignment requires that you respond to two class peers with at least two paragraphs of substantial information that carries the conversation forward.
To begin this module, please review the following two resources on managing conflict, then move down to the next section.
Liddle, David. ( © 2017). Managing conflict: a practical guide to resolution in the workplace. [Books24x7 version]
Guttman, Howard M. ( © 2015). Managing conflict in high performance teams [Video]. [Books24x7 version]
Now dig deeper into this topic with the following two book chapters. The following two readings are especially important for the Case Assignment so go through these chapters carefully:
Luthans, F., Luthans, K. W., & Luthans, B. C. (2015). Chapter 9: Stress and conflict. Organizational behavior: An evidence-based approach. Charlotte, North Carolina: Information Age Publishing, pp. 258-264. [EBSCO. Note: you don’t have to read the whole chapter, just the second part on organizational conflict]
Bauer, T., & Erdogan, B. (2012). Chapter 10: Conflict and negotiations. Organizational Behavior. Lardbucket.org
Shearouse, S. H. (2011). Chapter 5: How we respond: Approaches to conflict. Conflict 101: A manager’s guide to resolving problems so everyone can get back to work. New York: AMACOM. [eBook Business Collection] For more information on Conflict Management Self-Assessment check out : https://www.youtube.com/watch?v=WiWbar5wm7s
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