Business Designs

Business Designs Homework Paper

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The sales team and management spend hours a week on damage control speaking to clients about poor deliveries and how we are working to improve delivery times. We have lost a number of key accounts to competitors even though we offer more competitive pricing.

Client places order on day 1 and expects delivery on day 2. Logistics department receives instructions and visibility until day 2. Employee hours, Truck Maintenance can not be planned due to not having visibility of what is in the pipeline. Logistics department is being 100% reactionary.

Visibility and Communication: All departments are notified when client places order. Logistics Department will pick up from vendors the same day client places order. Logistics Department will start second part of their process once accounting confirms payment. Improvement goa: 90% of on time deliveries to clients.

Begin with sales department sending out email to logistics departments with initial sales order and then confirmed pick up location by operations once vendor confirms purchase. Backoffice sends normal paperwork to logistics department and logistics department beings client deliveries. IT department works on giving the logistics department view only access to other modules so Logistics can start planning.

The logistics department had an extra day to deliver to all clients. We were able to deliver all shipments on time. We need to account for mechanical and weather related issues. We will need to consider return to vendor orders if we do not receive client payments or have to manage inventory. We will need to train the logistics department how to interpret the view only access to the sales and operations modules.




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