Purpose: Register a formal complaint about poor customer service to resolve the problem without losing my company’s investment
Audience: Manager of Software Solutions
Format: Formal business letter (single-spaced in block paragraphs/Arial 11 font: see model on page 294). Microsoft Word document.
Scope: One page (no more, no less)
1. You are the assistant manager at Polk State Communication Unlimited (PSCU). Your manager has asked you to write a one-page complaint letter to the software-supply company (Software Solutions) that developed your new customer service database because the level of service and technical support to date has not met your manager’s expectations. Include the following points:
a. Telephone calls from your employees to the software help department are often not returned in a timely fashion. Sometimes they are not returned at all.
b. Software-assistance personnel often blame your hardware for the problem; however, when consulted, the hardware representative reports that the problem is with the software.
c. Promised monthly in-service training sessions have not been scheduled for the past three months.
2. You must also mention that your company is considering not paying the software provider the remaining 30 percent of the purchase amount. However, this is a very delicate matter because PSCU has already invested thousands of dollars in the software system and would like to resolve the problem without losing the investment.
3. Follow the principles of business correspondence offered in chapters 8 and 9. The email on page 293 is a model of a complaint email. However, follow the format (physical layout) of the letter on page 294 in our textbook.
Be sure the letter includes all of the following sections:
Signature (for this class, just type your signature)
Your company’s address: PSCU, 520 Kentucky Ave. Lakeland, FL 33801 Phone: 863-000-1234, e-mail: email@example.com
Software company’s contact person and address: Ms. Patricia Elliot-Jimenez, Manager, Software Solutions, 853 Hillsborough Ave. Ybor City, FL 35820
Be sure to edit, polish, and proofread carefully before submitting! Also, be sure you have used Arial 11-point font per the course Standards of Appearance.
Plagiarism Free Papers
Thehomeworkwritings.com’s team of writers write all papers from scratch. We deliver 100% original, unique papers. That’s what makes us the best custom homework writing service
We provide unlimited free revisions to all customers and on all papers. Try The Homework Writings today for the best custom homework writing service and experience in the industry.
Thehomeworkwritings.com gives clients title pages free of charge. Your only job is to fill out our order form. We will handle the rest.
As the leading essay writing service, we never submit any paper without a reference/bibliography page. We do this free of charge too.
Originality & Security
At Thehomeworkwritings.com, we take great pride in delivering only high-quality 100% original papers to all our clients. We also never share any of our clients’ information with third parties. Your data is safe with us.
24/7 Customer Support
No other custom homework writing service has a friendly, always available customer support team to respond to clients like us.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
We have the best customer support team for your essay writing needs.
You won’t find any other custom homework writing service with pricing as flexible and affordable as ours.
Admission help & Client-Writer Contact
We provide a direct line of communication with our writers for the best writing experience.
As the leading custom homework writing service, we take deadlines very seriously. You will have your paper submitted on time without any delays.
We truly value your feedback, good or bad, and always use your feedback to help us provide you with an even better custom homework writing service